The KYC call

You are Mohan, 67, a retired railway clerk in Nagpur. Your pension comes into your bank account every month.

An SMS arrives at 8 pm:
"Dear Customer, your bank KYC has expired. Your account will be BLOCKED today at 10 pm. Call our KYC desk now: 98xxx xx416."

What do you do?

This story needs JavaScript. What to remember:

Banks never ask for your OTP, PIN or password, and never ask you to install an app on a call.

"Your account will be blocked today" is a pressure trick. Call the number on the back of your card.

Screen-sharing apps let a stranger see everything on your phone, including OTPs.

A made-up story based on real scams reported in India. Names, numbers and amounts are invented.

🏦 The KYC call